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Dot Ones is an IT support company based in Mayfair, London. We specialise in providing pro-active and honest support, maintenance and monitoring to small and medium sized business in London.

Sales: 0207 112 8912

Support: 0207 112 8456

Email: info@dotones.co.uk

Dot Ones Limited

46 Curzon Street, Mayfair

London W1J 7UH

  Dot Ones - Managed IT Support

Instructions

Please select your browser for step-by-step instructions

    Internet Explorer

  1. Enter your 6 digit key code and click on the ‘connect to technician’ button. In order to run the remote application click on the ‘Run’ button as instructed below.

    Dot Ones
  2. Once the application is started, you will be prompted to elevate the permissions. Click on ‘Ok’ as instructed below.

    Dot Ones
  3. Windows user account control may require you to allow the program to temporarily make changes to the computer. Click on ‘Yes’ as instructed below.

    Dot Ones
  4. Once the session has been established the technician will initiate temporary access to your computer. Go ahead and click on the ‘Ok’ button as instructed below and wait for the engineer to take control of your computer.

    Dot Ones

    Firefox

  1. Enter your 6 digit key code and click on the ‘connect to technician’ button. In order to run the remote application click on the ‘Save File’ button as instructed below.

    Dot Ones
  2. The application will start to download and it’s progress will be visible under the downloads menu option of the Firefox browser. Go ahead and double click on the application once the download has been finished as instructed below.

    Dot Ones
  3. In order to install the application you may be prompted from the Windows operating system to Run the program. Go ahead and click on the ‘Run’ button as instructed below.

    Dot Ones
  4. Once the application is started you’d be prompted to elevate the permissions. Click on ‘Ok’ as instructed below.

    Dot Ones
  5. Windows user account control may require you to allow the program to temporarily make changes to the computer. Click on ‘Yes’ as instructed below.

    Dot Ones
  6. Once the session has been established the technician will initiate temporary access to your computer. Go ahead and click on the ‘Ok’ button as instructed below and wait for the engineer to take control of your computer.

    Dot Ones

    Chrome

  1. Enter your 6 digit key code and click on the ‘connect to technician’ button. In order to run the remote application double click on the file which has been downloaded to your computer and click on ‘Ok’ to run the application. The application will be visible on the lower pane of the Google Chrome browser.

    Dot Ones
  2. Once the application is started you’d be prompted to elevate the permissions. Click on ‘Ok’ as instructed below.

    Dot Ones
  3. Windows user account control may require you to allow the program to temporarily make changes to the computer. Click on ‘Yes’ as instructed below.

    Dot Ones
  4. Once the session has been established the technician will initiate temporary access to your computer. Go ahead and click on the ‘Ok’ button as instructed below and wait for the engineer to take control of your computer.

    Dot Ones
  Dot Ones - Managed IT Support
Dot Ones - Managed IT Support

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