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Dot Ones is an IT support company based in Mayfair, London. We specialise in providing pro-active and honest support, maintenance and monitoring to small and medium sized business in London.

Sales: 0207 112 8912

Support: 0207 112 8456

Email: info@dotones.co.uk

Dot Ones Limited

46 Curzon Street, Mayfair

London W1J 7UH

 
Dot Ones - Managed IT Support

IT SUPPORT

For Small & Medium Sized Businesses

Simple, effective & efficient solutions

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  Dot Ones - Managed IT Support
Dot Ones - Helpdesk

1st & 2nd Line Support

Access to helpdesk technicians and engineers responsible for assisting users with both generic and complex IT enquiries

Dot Ones - Helpdesk

3rd Line Support

Access to helpdesk engineers responsible for assisting organisations with server and network infrastructure enquiries

Dot Ones - Helpdesk

Out-of-Hours Support

Access to engineers and account managers outside of standard working hours (9:00-18:00 Mon-Fri) excluding bank holidays

Dot Ones - Helpdesk

End User Training

Ongoing training sessions for users on a pre-agreed basis, covering daily use of applications and equipment

Dot Ones - Account Management

IT Road Map

Your account manager will regularly review your IT roadmap to match your short-term and long-term goals with specific technology solutions

Dot Ones - Account Management

Dedicated Account Manager

Access to a dedicated account management team who will help tailor the right solutions for your organisation

Dot Ones - Account Management

Tailored SLAs

All of our support contracts and packages can be tailored to suit the specific needs of your company

Dot Ones - Maintenance

Information Systems Structuring

Organising and maintaining your business' day-to-day data, allowing a reliable information system to be put in place

Dot Ones - Maintenance

Regular System Updates

Servers, workstations, network equipment, software and database are reviewed, maintained, secured and regularly patched

Dot Ones - Maintenance

Physical equipment maintenance scheme

All physical equipment - including servers, workstations and networking equipment - are maintained on an annual basis

Dot Ones - Maintenance

Structured cabling reviews

All internal cabling - including servers, workstations and networking equipment - is organised on an annual basis

Dot Ones - Remote Solutions

Infrastructure as a Service

Infrastructure as a Service (IaaS) enables an entire infrastructure of servers, networking equipment and storage to be hosted within our UK data centres

Dot Ones - Remote Solutions

Desktop as a Service

Desktop as a Service (DaaS), also called hosted virtual desktop or hosted desktop services is a centrally managed low cost alternative to powerful on premises laptops or workstations

Dot Ones - Remote Solutions

Private Cloud Solutions

Infrastructure which allows for all servers and network equipment to be hosted off-premises at Dot Ones data centres

Dot Ones - Maintenance

Public Cloud Solutions

Hosted document, email and collaboration solutions with various providers such as Microsoft 365, Google, Huddle & Kollaboration.io

Dot Ones - Connectivity

Broadband Connections

A wide variey of ADSL, SDSL, EFM connections can be installed at your business premises (dependent on availability)

Dot Ones - Connectivity

Fibre Connections

Dedicated fibre connections ranging from 10 Mb to 100 Mb, delivered to strict service level agreements and up time

Dot Ones - Connectivity

Wireless Infrastructure

Bespoke wireless infrastructures covering both high bandwidth connections and segregated wireless guest connections

Dot Ones - Security & Resilience

Onsite & Offsite Backups

Documents and data will be backed up using sophisticated software on a daily basis for immediate recovery and on a daily/weekly/monthly basis for disaster recovery

Dot Ones - Security & Resilience

Disaster Recovery Testing

Disaster recovery tests will be carried out on a quarterly basis to ensure all services are ready to be restored during a disaster

Dot Ones - Security & Resilience

Vulnerability Scanning

Bi-annual assessment of computers, systems, networks and applications for weaknesses

Dot Ones - Security & Resilience

Security Penetration Testing

Bi-annual rigorous security penetration testing of all network and storage equipment

Dot Ones - Monitoring and Reporting

24/7 System Monitoring

All servers, workstations and networking equipment will be monitored around the clock from Mon-Sun

Dot Ones - Monitoring and Reporting

Frequent System Reports

Access to monthly, quarterly and annual reports covering various system health elements, ticket requests, storage analysis etc

  Dot Ones - Managed IT Support

Account Packages

We group our services into packages based on company size. If your needs do not fall into one of these packages; we'll create a custom package for you.

Dot Ones - Managed IT Support

Micro
Office

Dot Ones - Managed IT Support

Small
Business

Dot Ones - Managed IT Support

Mid-size
Company

Dot Ones - Managed IT Support

Custom
Solution

 
Dot Ones - Managed IT Support
Dot Ones - Managed IT Support

Account Benefits

Dot Ones - Managed IT Support

Flat Rate Fee

No hidden surprises - this helps you to easily budget your IT spend

Dot Ones - Managed IT Support

Robust Solutions

We take the time to do things properly - what works today will work tomorrow

Dot Ones - Managed IT Support

24/7 Availability

Our solutions are designed to work when you need to work - no hold-ups

Dot Ones - Managed IT Support

Transparency

We do what we say - this means you are never left stranded

Dot Ones - Managed IT Support

Above & Beyond

Lateral thinking and going the extra mile means you get maximum value

Dot Ones - Managed IT Support

Local, Real Experts

Our Central London location means we are there for you in person - quickly

  Dot Ones - Managed IT Support

Dot Ones is an IT support company based in Mayfair, London. We specialise in providing pro-active and honest support, maintenance and monitoring to small and medium-sized businesses in London.

Our success is based on the sector-specific approach we use to offer a fully tailored support service to clients – whatever their budget and requirements.

We concentrate on the specific technology requirements of a business sector and helps to improve and simplify the operations of the business. This is done by leveraging the team’s ever expanding knowledge of the sectors the company works with, the collective expertise held amongst the team and the quality of the service provided.

  Dot Ones - Managed IT Support
Dot Ones - Managed IT Support

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