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Dot Ones is an IT support company based in Mayfair, London. We specialise in providing pro-active and honest support, maintenance and monitoring to small and medium sized business in London.

Sales: 0207 112 8912

Support: 0207 112 8456

Email: info@dotones.co.uk

Dot Ones Limited

46 Curzon Street, Mayfair

London W1J 7UH

 
Dot Ones - Managed IT Support

IT SUPPORT

For Small & Medium Sized Businesses

Simple, effective & efficient solutions

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  Dot Ones - Managed IT Support
Dot Ones - Helpdesk

1st & 2nd Line Support

Access to helpdesk technicians and engineers responsible for assisting users with both generic and complex IT enquiries

Dot Ones - Helpdesk

3rd Line Support

Access to helpdesk engineers responsible for assisting organisations with server and network infrastructure enquiries

Dot Ones - Helpdesk

Out-of-Hours Support

Access to engineers and account managers outside of standard working hours (9:00-18:00 Mon-Fri) excluding bank holidays

Dot Ones - Helpdesk

End User Training

Ongoing training sessions for users on a pre-agreed basis, covering daily use of applications and equipment

Dot Ones - Account Management

IT Road Map

Your account manager will regularly review your IT roadmap to match your short-term and long-term goals with specific technology solutions

Dot Ones - Account Management

Dedicated Account Manager

Access to a dedicated account management team who will help tailor the right solutions for your organisation

Dot Ones - Account Management

Tailored SLAs

All of our support contracts and packages can be tailored to suit the specific needs of your company

Dot Ones - Maintenance

Information Systems Structuring

Organising and maintaining your business' day-to-day data, allowing a reliable information system to be put in place

Dot Ones - Maintenance

Regular System Updates

Servers, workstations, network equipment, software and database are reviewed, maintained, secured and regularly patched

Dot Ones - Maintenance

Physical equipment maintenance scheme

All physical equipment - including servers, workstations and networking equipment - are maintained on an annual basis

Dot Ones - Maintenance

Structured cabling reviews

All internal cabling - including servers, workstations and networking equipment - is organised on an annual basis

Dot Ones - Remote Solutions

Infrastructure as a Service

Infrastructure as a Service (IaaS) enables an entire infrastructure of servers, networking equipment and storage to be hosted within our UK data centres

Dot Ones - Remote Solutions

Desktop as a Service

Desktop as a Service (DaaS), also called hosted virtual desktop or hosted desktop services is a centrally managed low cost alternative to powerful on premises laptops or workstations

Dot Ones - Remote Solutions

Private Cloud Solutions

Infrastructure which allows for all servers and network equipment to be hosted off-premises at Dot Ones data centres

Dot Ones - Maintenance

Public Cloud Solutions

Hosted document, email and collaboration solutions with various providers such as Microsoft 365, Google, Huddle & Kollaboration.io

Dot Ones - Connectivity

Broadband Connections

A wide variey of ADSL, SDSL, EFM connections can be installed at your business premises (dependent on availability)

Dot Ones - Connectivity

Fibre Connections

Dedicated fibre connections ranging from 10 Mb to 100 Mb, delivered to strict service level agreements and up time

Dot Ones - Connectivity

Wireless Infrastructure

Bespoke wireless infrastructures covering both high bandwidth connections and segregated wireless guest connections

Dot Ones - Security & Resilience

Onsite & Offsite Backups

Documents and data will be backed up using sophisticated software on a daily basis for immediate recovery and on a daily/weekly/monthly basis for disaster recovery

Dot Ones - Security & Resilience

Disaster Recovery Testing

Disaster recovery tests will be carried out on a quarterly basis to ensure all services are ready to be restored during a disaster

Dot Ones - Security & Resilience

Vulnerability Scanning

Bi-annual assessment of computers, systems, networks and applications for weaknesses

Dot Ones - Security & Resilience

Security Penetration Testing

Bi-annual rigorous security penetration testing of all network and storage equipment

Dot Ones - Monitoring and Reporting

24/7 System Monitoring

All servers, workstations and networking equipment will be monitored around the clock from Mon-Sun

Dot Ones - Monitoring and Reporting

Frequent System Reports

Access to monthly, quarterly and annual reports covering various system health elements, ticket requests, storage analysis etc

  Dot Ones - Managed IT Support

Account Packages

We group our services into packages based on company size. If your needs do not fall into one of these packages; we'll create a custom package for you.

Dot Ones - Managed IT Support

Micro
Office

Dot Ones - Managed IT Support

Small
Business

Dot Ones - Managed IT Support

Mid-size
Company

Dot Ones - Managed IT Support

Custom
Solution

 
Dot Ones - Managed IT Support
Dot Ones - Managed IT Support

Account Benefits

Dot Ones - Managed IT Support

Flat Rate Fee

No hidden surprises - this helps you to easily budget your IT spend

Dot Ones - Managed IT Support

Robust Solutions

We take the time to do things properly - what works today will work tomorrow

Dot Ones - Managed IT Support

24/7 Availability

Our solutions are designed to work when you need to work - no hold-ups

Dot Ones - Managed IT Support

Transparency

We do what we say - this means you are never left stranded

Dot Ones - Managed IT Support

Above & Beyond

Lateral thinking and going the extra mile means you get maximum value

Dot Ones - Managed IT Support

Local, Real Experts

Our Central London location means we are there for you in person - quickly

  Dot Ones - Managed IT Support

Founded in May 2011, at DotOnes our mission is to breathe simplicity into the ever-complicated world of tech that businesses face everyday. Simplicity introduces accuracy, precision, reliability, productivity and a clear vision.

  Dot Ones - Managed IT Support
Dot Ones - Managed IT Support

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